Help Text Blank- Legacy
If you are getting a blank help text, take your cursor and right click in the blank space and the help text should appear.
Browsing Category
Technical
This section contains questions about software setup and integrations.
If you don’t find the answer to your question here, please email support@interactivelegal.com.
The Technical FAQs can be filtered by your version of InterActive LegalSuite using the “Legacy” and “Online” category buttons below.
Open API Options Available
Please see our user guide for API for more information about our Open API.
Sign-In with Google and Microsoft for ILS
Learn how to effortlessly access ILS using your Microsoft or Google account. Discover the seamless transition and find support for troubleshooting.
How do I know when there are program updates?
This will depend if you are an online program user or a Legacy program user.
How can I view details about my ILS subscription(s)?
How can I view details about my ILS subscription(s)?
How can I archive clients in bulk?
An explanation on how to use Bulk Archive
How can I bulk update the Responsible Attorney for my clients?
An explanation on how to bulk edit the responsible attorney
How can I archive/restore a client?
The Client Archive Function allows you to store clients whose matters you have completed.
How to set the default email app when opening the Client Intake Form email?
Changing your computer's default email application.
When running an interview, why do I get the warning, “Only one interview can be open at a…
This warning appears when a previous interview was not properly closed or completed. This may happen if you open the website in another tab/window or exit the web browser while the interview is running.
